I called your contact number, but a representative didn’t call me back?

You are welcome to leave a voicemail message, requesting that one of our team members follow up with you. Make sure to include your email address and leave the reason for your inquiry. But, please be aware that all of our our communication is done through email. We truly believe we provide the best possible […]

Do you have a fundraising program?

Yes! We offer fundraising! Any nonprofit organization throughout North America (Some restrictions apply) can benefit from a Curiosity box fundraiser. Daycares, preschools, schools, sports teams, youth clubs, church groups and other civic organizations have raised helpful funds selling our single box and subscriptions! Contact us Here for more information.

Do you accept bulk orders?

We sure do! If you are a school or other group looking to place an order of 50 pieces or more, you can also reach out to request the bulk pricing list Here.

Can I use a different address for the first package?

Currently, at this time you cannot independently update your first package to ship to yourself in order to personally gift it.  Then all the future shipments are shipped to the recipient’s address. However, if you reach out to us directly, we can manually make this change for you. Please reach out to us Here, to […]

When does my single box order ship?

Your single box order will be shipped out within 5-7 business days of receiving your order. Expect a 1-2 week total delivery period (from order date) depending on your geographic location and frequency of local mail delivery service. Orders ship from Southwestern Ontario on a daily basis.

I missed turning off my auto-renew, what do I do?

For prepaid plans, please reach out to us, if you contact us within 30 days of the renewal date, we can reverse the renewal charge, less the value of the first month’s shipment (If shipped).   We do have a 30 day cancellation policy in place. If you contact us after 30 days from your renewal […]

What is your return policy?

All products shipped are final, unless the product is damaged. Looking for more details on our return policy? Visit our terms & conditions page for the detailed overview of the return policy.

I haven’t received my box, what do I do?

If you are unable to get the information you need, via the carrier tracking details. Please reach out to us at Here. One of our customer service team members will assist in locating the package.