I called your contact number, but a representative didn’t call me back?
You are welcome to leave a voicemail message, requesting that one of our team members follow up with you. Make sure to include your email address and leave the reason for your inquiry. But, please be aware that all of our our communication is done through email.
We truly believe we provide the best possible help and assist through email communication. There are several reasons that we support our customers online. It’s faster. We can quickly get to the bottom of your questions without putting you on hold. It’s more efficient. We don’t have to play phone tag, tracking each other down to resolve an issue. Our customer support keeps detailed records in one place. This ensures nothing gets lost and these records can be used to escalate your issue. We’ll always have access to previous tickets so you won’t have to repeat questions or your history with us.
Our internal customer service team works diligently to respond to all customer inquiries within 1 to 2 business days.