I missed turning off my auto-renew, what do I do?
For prepaid plans, please reach out to us, if you contact us within 30 days of the renewal date, we can reverse the renewal charge, less the value of the first month’s shipment (If shipped).
We do have a 30 day cancellation policy in place. If you contact us after 30 days from your renewal charge, all sales are final. However, we can turn off the auto renew for the following renewal date. This would mean you would finish out the remainder of the subscription term and no further charges would be processed on your card.
For both prepaid plans and monthly plans, you can turn your auto renew off by logging onto your My account page. Once logged in, click on “My subscription.” Select turn off automatic renewal.